Selective Service System Celebrates CX Day and Highlight its Commitment to Exceptional Service

ROSSLYN, VA – Today, the Selective Service System (SSS) proudly joins other Federal agencies in the celebration of Customer Experience (CX) Day, underscoring its commitment to providing outstanding service to the American public. As part of its mission to always support the nation’s defense readiness, SSS continuously strives to improve its customer experience by delivering efficient and user-friendly services.

Celebrated around the world, CX Day honors the professionals and organizations that are dedicated to customer service excellence. At SSS, this day provides an opportunity to reflect on its progress. From improving online resources to providing multilingual support, SSS is focused on delivering seamless service at every touchpoint.

“The Selective Service System strives to enhance customer experience by listening to feedback, modernizing services, and fostering a culture of continuous improvement,” said Acting Director of Selective Service Joel C. Spangenberg. “As we celebrate CX Day this year, we remain dedicated to meeting the needs of the American public with a user-centered approach and a commitment to excellence.”

In alignment with CX Day’s core values, SSS has taken significant steps to enhance the experience it provides its customers.  Here are a few examples:

• Improving Digital Access
  By streamlining the online registration process and requests for registration Status Information Letters through user-friendly website enhancements, SSS has thoughtfully improved customer access to its key resources.
• Strengthening Call Center Service
  SSS is continuing to implement specialized training requirements for SSS call center representatives to enhance the timely handling and response to registration-related inquiries.
• Implementing an Online SSS Board Member Application Process
  Earlier this year, SSS implemented a new online portal for men and women across America to apply for SSS volunteer local board member positions, which will make the application process even easier and help reduce processing times.
• Supporting Language Access Initiatives
  SSS developed its first-ever Language Access Plan that will help ensure that individuals with limited English proficiency can more easily navigate its services with the help of Agency representatives.
• Enhancing Agency-wide Integration
  In March 2024, SSS formally established its first-ever Office of Enterprise Integration to better synchronize its processes, support cross-cutting initiatives, and streamline the delivery of an exceptional internal and external customer experience to all.
• Advancing a Modernized Registration System Architecture
  With the secure migration of the SSS registration system to a cloud-based architecture, the American public can soon anticipate and elevated customer experience with uninterrupted access to registration-related items at all times.
• Embracing Plain Language Compliance
   As part of its commitment to the Plain Language Act, SSS uses clear, concise language across all public communications whenever possible, to make it easier for the American public to understand its work and obtain the service it needs.

As part of the CX Day celebration, SSS extends its gratitude to customer service representatives and other employees who work diligently to provide exceptional service to the American public every day.

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